The place of the possible

Explaining our work

This report highlights our performance for each of our seven activity areas. You will find information about the state of the city – everything from the transport network to the state of the environment to the strength of Wellington’s communities.

For each activity area we have summarised the goals we want to achieve, why we are pursuing them and what we are doing to achieve those goals. We also describe how each activity area contributes towards our community outcomes.

For each activity we explain:

What we do – an outline of the scope of our work under the activity.

What we achieved – a description of milestones achieved during the year.

What it cost – a summary financial table for that activity.

How we performed – an outline of results against targets. We place these in the context of past results and next year’s targets where appropriate.

The performance information is drawn from a wide variety of sources, including annual surveys of Wellington residents. The Residents Monitoring Surveys (RMS) have a sample of 500 residents, aged over 18, that is representative of the Wellington population in terms of ward, age and gender. The standard margin of error is +/- 4.38%.

Over the last two years, we have made the transition from conducting our Residents Monitoring Surveys using telephone surveys to now conducting them online. Therefore, previous results are not directly comparable because of this methodology change. Consequently, we have not included results prior to the change for any measures taken from the RMS.

We will review all our performance measures and targets during the development of the 2015–25 Long Term Plan.

Our measures, financial results and commentary are independently scrutinised by Audit New Zealand.

Statements of Service ​Performance